Privacy Policy

Effective Date: January 1st 2025

  1. Introduction

Bec Long Maternal Support is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act 2001 (Vic).

By accessing our website, engaging with our services, or providing your personal information, you agree to the terms outlined in this policy.

 

  1. What Information We Collect

We may collect the following types of personal and sensitive information, depending on your interactions with us:

  • Personal Information: Name, email address, phone number, address, and payment details.
  • Health Information: Medical history, mental health concerns, pregnancy/birth details, and other sensitive health-related information (collected only with consent).
  • Usage Information: Data on how you use our website, including cookies and analytics.

 

  1. How We Collect Your Information

We may collect your information through:

  • Direct interactions (e.g., consultations, online forms, email, phone, or social media).
  • Website usage (e.g., cookies, analytics tools).
  • Third parties (e.g., referrals from other healthcare providers, with your consent).

 

  1. Why We Collect Your Information

We collect your personal and health information for the following purposes:

  • To provide mental health support and attachment-based parenting services.
  • To communicate with you about appointments, programs, or updates.
  • To process payments and manage billing.
  • To improve our services and website experience.
  • To comply with legal and regulatory obligations.

 

  1. Where Your Information is Stored

Your personal and health information may be securely stored in our email account, Cliniko and Kajabi, which comply with privacy and security standards:

  • Cliniko: A practice management system where health-related client records, appointment details, and session notes are securely stored. Cliniko adheres to Australian privacylaws and encrypts data to protect client confidentiality.
  • Kajabi: A course platform where client email addresses, purchase details, and program access information are stored for online course delivery and communication.

By engaging with our services, you acknowledge that your information may be securely stored through these third-party providers.

  1. How We Use and Disclose Your Information

We will not share your personal or health information without your consent, except:

  • When required by law (e.g., court orders, child protection concerns, or mandatory reporting obligations).
  • In medical emergencies where your health or safety is at risk.
  • With third-party service providers (e.g., payment processors, IT support) who assist in operating our business and are bound by confidentiality agreements.
  1. How We Store and Protect Your Information

We take reasonable steps to ensure your personal and health information is secure, including:

  • Secure electronic records storage with password protection and encryption.
  • Limited access to information by authorized personnel only.
  • Secure disposal of outdated or unnecessary records.

While we take all reasonable precautions, no online data transmission is 100% secure. If you have concerns about your data security, please contact us.

  1. Accessing and Correcting Your Information

You have the right to:

  • Request access to your personal or health information.
  • Ask for corrections if your information is inaccurate, incomplete, or outdated.

 

  1. Retention of Information

We retain client records for the minimum required period under Victorian health laws (generally 7 years from the last interaction or until a child client turns 25). After this period, records are securely destroyed.

  1. Overseas Disclosure

Cliniko and Kajabi may store data on servers located outside Australia. If your information is transferred internationally, we take reasonable steps to ensure compliance with Australian privacy laws, including ensuring these platforms use industry-standard security measures.

  1. Cookies and Online Tracking

Our website may use cookies or analytics tools to enhance your browsing experience. You can manage cookie settings in your browser; however, disabling cookies may affect website functionality.

  1. Complaints and Concerns

If you believe we have breached your privacy, you can contact us to lodge a complaint. We will investigate and respond as soon as possible. If unsatisfied, you may escalate your complaint to:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

 

  1. Contact Us

For any privacy-related questions or requests, please contact:

Bec Long Maternal Support
[email protected]

  1. PolicyUpdates

We may update this Privacy Policy as required. Any changes will be posted on our website with the effective date. Please check periodically for updates.

1st January 2025